The Central Board of Secondary Education (CBSE) has commenced its first phase of Psycho-Social Counselling Services for board exam students from January 6, 2026. The initiative is designed to support the mental and emotional well-being of students appearing for the CBSE Class 10 and 12 board examinations, which are scheduled to start from February 17, 2026. The counselling services will remain active till June 1, 2026.
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As part of the programme, CBSE has introduced a 24×7 toll-free IVRS helpline and weekday tele-counselling services, supported by a team of trained principals, counsellors, special educators, and psychologists from India and overseas. Also, students can access curated digital resources on stress management and effective study techniques through the official CBSE website. The board has urged students and parents to make full use of these services during the examination period.
In the following table, students can find the important dates related to the CBSE practical and theory exams, and the psychological counselling services available to Classes 10 and 12 students in 2026.
| Particulars | Dates |
|---|---|
| Practical exams | For winter-bound schools: November 6 to December 6, 2025 For all other schools: From January 1, 2026 |
| CBSE Psychological Counselling 2026 (Phase 1) | January 6 to June 1, 2026 |
| CBSE 10th exam date | February 17 to March 11, 2026 |
| CBSE 12th exam date | February 17 to April 10, 2026 |
| CBSE Psychological Counselling 2nd phase | May 2026 |
CBSE Psychological Counselling 2026 is provided to students in various forms and media platforms. Given below are the different types of services offered by CBSE to students of CBSE Class 10 and CBSE Class 12, before and after the board examinations.
Students can access CBSE’s 24×7 toll-free IVRS helpline by dialling 1800-11-8004 for stress management guidance and exam-related support.
The IVRS service is available in Hindi and English and provides instant responses to frequently asked questions.
For personalised assistance, students and parents can opt for tele-counselling services, available from 9:30 am to 5:30 pm, Monday to Friday.
Tele-counselling sessions are conducted by trained professionals, including counsellors, psychologists, principals, and special educators associated with CBSE.
Students and parents can interact with a panel of 73 trained professionals, comprising Principals, Counsellors, Special Educators from CBSE-affiliated schools, and qualified Psychologists. Of these, 61 counsellors are based in India, while 12 counsellors are located in Nepal, Japan, Qatar, Oman, and the United Arab Emirates
Students can also explore digital resources on stress management, effective study strategies, and emotional well-being through the official CBSE website.
It is advisable to access these counselling facilities well before the board examinations to manage stress effectively and stay mentally prepared.
Frequently Asked Questions (FAQs)
Yes, CBSE has been offering psychological counselling facilities to Class 10 and Class 12 students since 1998 in two phases, including pre-exam and post-result counselling.
CBSE Pre-Exam Psychological Counselling Services will be made available to students from January 6 to June 1, 2026 (Phase I).
Students can access CBSE counselling services by calling the 24×7 toll-free IVRS helpline at 1800-11-8004, using weekday tele-counselling support from trained professionals, and exploring stress-management and study resources available on the official CBSE website.
On Question asked by student community
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